It won’t let me set the same two times, it keeps deleting the second one
If you require one meal a day you need only set the time for MEAL 1 to allow feeding up to 4 days. The feeder will feed at this one set time each day.
For instance, I want to set 9am & 3pm on day 1 and 10am and 5pm on day 2?
The feeder does not work like this, you can only set two times and it will feed at those two times on both days.
I can’t set the meal times, as the buttons do not seem to be working?
Try fitting a brand new set of good quality alkaline batteries
The bowl is not lined up with the lid?
Press the ADJ/SET and UP arrow buttons together for 3 seconds to achieve alignment.
We are going away at 3pm, want to start feeding at 8am tomorrow then again at 4pm?
Unfortunately, it is not possible to set feeds a day in advance.
How long do the ice packs stay frozen?
This depends where the feeder is situated, ambient temperature of room etc. We would advise freezing an ice pack and placing it in the room where the feeder will be and monitoring. We advise if away for long periods to use dry biscuits in later bowls.
The Low battery sign keeps showing after a few days?

    1. If using zinc batteries, these are not powerful enough for the feeder. If Good quality Alkaline, suggest trying a new set as one faulty one can cause issues.
    2. We advise using good quality alkaline batteries, the low battery indicator will only work with alkaline batteries
Can I use milk/cat soup in the feeder?
No, the feeder is designed for wet food (tin or pouches) or dry food/biscuits.
Is this product made from BPA free plastic?
The bowl, lid, base, i.e. all main components are made from polypropylene. This is a BPA free plastic
How much does each bowl hold?
Each bowl holds 330g (3/4 lb) of food (or the equivalent volume of dried food)
Can I get spare ice packs/bowls/lids?
Yes, they are available to order on our website.