• I want to keep one cat in and allow free access to another cat?
The Cat Mate Microchip Cat Flap (360) is selective entry only. We would advise the Cat Mate Elite ID Disc Cat Flap with Timer Control (305), however, this works with ID Discs on your cat’s collar, but not implanted microchips.
  • I have changed the batteries but now nothing works?
Please remove all batteries for at least 1 hour, replace with new good quality alkaline batteries.
  • I have replaced the batteries. Do I need to reprogramme my cat?
No, the microchip information is retained by the cat flap.
  • How do I put it in training mode?
Remove 1 battery for a minimum of 2 minutes. Wait until lock drops, approximately 5 seconds – when the lock drops immediately remove a battery to prevent the lock rising.
  • Does it work with a Cat Mate ID Disc?
Yes. This model is fully compatible with the Cat Mate ID Discs.
  • My cat is not microchipped. How can I use this product?
This model is fully compatible with the Cat Mate ID Disc found on our website.
  • How do I know when the batteries need changing?
The red LED will flash once every 30 seconds.
  • How long do the batteries last?
Good quality alkaline batteries should last for 9 – 12 months for 1 cat.
  • How many cats can I programme to the cat flap?
This product will accept up to 30 cats.
  • The catch is stuck down and any cat can get in. What can I do?
Remove the batteries for at least one hour. After one hour install new, good quality alkaline batteries, the red LED should flash and the catch should come up.
  • Can this be installed in glass?
Yes, you require the Cat Flap Adapter Kit for Walls and Glass Panels (Part No. 361).
  • Can this be installed in a wall?
Yes, you require the Cat Flap Adapter Kit for Walls and Glass Panels (Part No. 361) and Elite Wall Liner (Part No. 308W).
  • What is the size of the opening the cat goes through?
Approximately 145mm X 145mm (5 6/8″ x 5 6/8″).
  • Can I get a replacement flap?
Yes, available on our website (Part No. 940).