Will the feeder only do three set times, as I need four?
The feeder will only do three set timed feeds.

Does the metal part of the helix fit into the hole on the black bit at the back?
No, it rests on the triangular protrusion and is rotated when the black dial rotates.

I have set it up, but nothing came out at mealtime.
Check the nozzle has been primed (feed moved down the nozzle) as per instructions.

What size food can be used?
The unit can be used with dry food with a maximum pellet size of 16mm.

The food in the nozzle is getting soggy/wet.
We would advise raising the feeder higher, above water line.

There is an F on the screen and I can’t set any times. Is it faulty?
The feeder has been accidentally put into frequent feed mode. Remove all
batteries for approx. 10 minutes and then replace, or alternatively press and
hold the ‘TIME’ and ‘FEED’ buttons together for 5 seconds.

How do I turn it off but keep the programmed settings?
Press + and – buttons together.

Is this product made from BPA-free plastic?
The lid and base are made from polypropylene. This is a BPA-free plastic.

Can I get a replacement hopper/hopper lid/nozzle?
Yes, they are available on our website.

Need more support?

Our customer service team are here to help.

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