I set the dials to the exact same time but one opened before the other.
As an analogue timer, that degree of accuracy is not possible. If you need
greater accuracy, we recommend one of our digital feeders, C300 or C500.

The lids opens minutes before/after the time set.
As an analogue timer, that degree of accuracy is not possible. If you need
greater accuracy, we recommend one of our digital feeders, C300 or C500.

The lid won’t close correctly.
Check that the lids are fully pushed into the recesses at the back of the feeder.

The dials aren’t turning.
Check to see if the cogs are moving in the timer mechanism. If they are
moving, check that the timer dials move independently.

How long will the ice packs keep the food cool for?
This depends where the feeder is situated and the ambient temperature of
the room etc. We would advise freezing an ice pack and placing it in the
room where the feeder will be and monitoring it.

Is the feeder dishwasher-proof?
The bowls and lids can be put in the dishwasher on a low setting.

Is this product made from BPA-free plastic?
The bowl, lid, base, i.e. all main components are made from polypropylene.
This is a BPA-free plastic.

How much does each bowl hold?
Each bowl holds 450g (1lb) of food (or the equivalent volume of dried food).

Can I get replacement Ice packs, bowls or lids?
Yes, they are available on our website.

Are stainless steel bowls available for this product?
Yes, they are available on our website.