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Has anyone had this issue with the ice packs swelling up in the freezer and being too fat to fit in the feeder? We were on vacation and our friend noticed this. We have 4 ice packs so alternate 2 packs in and 2 packs out over several days. See in the photo below how the dark blue is thick in the middle. The light blue one says Closer Pets. Isn't this the same company?
Hello Judy,
We're sorry to hear you're experiencing an issue with your ice packs. Please email our Closer Pets team at help@closerpets.com
, and we’ll be happy to help resolve the issue for you.
We look forward to hearing from you soon.
Love the cat mate feeder !!! This extra icepak allows me to use 2X per day. Works perfectly and my furbaby is very happy.
I bought 3 to rotate around different times of the day since it only lasts 3-4 hours. I however leave it overnight because my cat wants to eat at 6:30am and I want to sleep in. I don't know if the food stays cold, but I have the food refrigerated beforehand. Thankfully they're covered so less bacteria building up.
I love the C200 feeder and bought these ice packs in case I forget to freeze a set. They work well, for the feeder etc, and make feeding wet food healthy and easy for my cats. My only caveat to these ice packs is that they tend to bubble or get weird bumps in them that preven them from laying flat under the food dishes. I have tried completely thawing and refreezing, but for whatever reason they freeze into funny shapes. They still do the job they are designed to do.
They fit perfectly